Want to get into the outdoor hospitality industry? Already in the industry and want to learn more? Are you an owner with a fantastic employee you would like to train to be a manager? This course covers all things campground managers could need to know. Grow, learn, and inspire with us! See a need, fill a need—Big Weld

Exceptional customer service goes beyond transactions; it’s about creating memorable experiences that build trust, loyalty, and lasting relationships. In this course, participants will learn how to effectively communicate with customers, handle challenging situations with confidence, and anticipate needs before they arise. Through real-world scenarios, role-playing exercises, and expert insights, you’ll discover the keys to turning customer interactions into positive, long-term connections. Whether you're in hospitality, retail, or service-based industries, this course will help you elevate your approach and stand out as a customer service leader. Key Takeaways: Effective communication techniques for positive interactions Strategies for handling difficult customers and conflict resolution Building rapport and exceeding customer expectations Turning complaints into opportunities for loyalty The change in perspective from customer service to customer experience

Creating memorable guest experiences is key to building loyalty and driving repeat business in the hospitality industry. This course will provide hospitality professionals with the tools and strategies to design successful themed weekends and engaging activities that enhance guest satisfaction and boost revenue. Participants will learn how to: ✔ Plan and execute themed weekends that attract guests and create lasting memories. ✔ Develop unique, interactive activities tailored to different guest demographics. ✔ Maximize engagement and participation through creative event marketing. ✔ Leverage special events to increase bookings, revenue, and word-of-mouth marketing. ✔ Adapt events to different seasons, budgets, and property types. Through real-world examples, best practices, and hands-on planning exercises, this course will help hospitality businesses stand out, create WOW moments, and ensure guests keep coming back for more!

This course will help you successfully fundraise for the Gilbert Brown Foundation before your event.