The Course
Ready to take your campground to the next level? Our comprehensive Campground Management Course is designed to help you streamline operations, improve guest experiences, and maximize profitability. Whether you’re a seasoned manager or just starting out, this course covers everything you need to succeed, including reservation management systems, themed event planning, property management strategies, and more. Learn how to attract more guests, simplify day-to-day tasks, and create unforgettable stays that keep campers coming back. Enroll now and discover the secrets to running a thriving campground!
What you will learn
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Master Reservation Management
Explore the pros and cons of spreadsheet, desktop, and cloud-based systems to find the perfect solution for your campground. -
Plan and Host Themed Events
Discover how to create memorable experiences with creative themes, fun activities, and effective marketing strategies. -
Optimize Guest Experience
Learn how to craft seamless booking processes, personalize stays, and provide top-notch service. -
Increase Revenue and Occupancy
Implement strategies to attract more guests during shoulder seasons and maximize campsite utilization. -
Improve Operational Efficiency
Understand essential tools and techniques to streamline daily operations, manage staff, and reduce errors. -
Design a Scalable Business
Equip yourself with skills to grow your campground with automation, integration, and professional systems.
Take control of your campground's future with actionable insights and proven methods!
Curriculum
Introduction
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Types of Campgrounds
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Types of Camping Units
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Rental Units
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Campground Utilities
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Amenities and Facilities
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Reservation Management
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Customer Service and Community Building
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- Guest Services Fundamentals: Creating Exceptional Customer Experiences (12:40)
- Mastering Guest Services & Positive Customer Interactions (18:17)
- Handling Complaints and Conflict Resolution (16:17)
- Understanding Attitude in Personal and Professional Life (29:07)
- Create a Fun and Engaging Campground Experience (24:48)
- Dealing with Difficult People: Managing Challenging Situations with Confidence (18:30)
- Give Them the Pickle – The Key to Exceptional Customer Service (13:02)
- Building a Culture of Direct Communication to Combat Gossip (9:27)
Marketing and Promotion
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Activities
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Ancillary Income
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Campstore
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Bar, Grill or Concessions Stand
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Financial Management
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Environmental Sustainability
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Maintenance, Safety & Site Care Basics: “Protecting the Park”
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Legal and Regulatory Issues
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Emergency Preparedness
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Conclusion
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