Introduction
Types of Campgrounds
Types of Camping Units
Rental Units
Campground Utilities
Amenities and Facilities
Reservation Management
Customer Service and Community Building
-
Guest Services Fundamentals: Creating Exceptional Customer Experiences (12:40)
-
Mastering Guest Services & Positive Customer Interactions (18:17)
-
Handling Complaints and Conflict Resolution (16:17)
-
Understanding Attitude in Personal and Professional Life (29:07)
-
Create a Fun and Engaging Campground Experience (24:48)
-
Dealing with Difficult People: Managing Challenging Situations with Confidence (18:30)
-
Give Them the Pickle – The Key to Exceptional Customer Service (13:02)
-
Building a Culture of Direct Communication to Combat Gossip (9:27)
Marketing and Promotion
Activities
Ancillary Income
Campstore
Bar, Grill or Concessions Stand
Financial Management
Environmental Sustainability
Maintenance, Safety & Site Care Basics: “Protecting the Park”
Legal and Regulatory Issues
Emergency Preparedness
